سياسة الإستبدال والاسترجاع
Return and Exchange Policy
At Areej Crafts, we are dedicated to ensuring your absolute satisfaction and take immense pride in offering distinctive handmade products. We are pleased to provide you with the option to return or exchange received merchandise within a maximum period of 7 days from the date of delivery. This timeframe does not apply to customized products or items manufactured pursuant to a special request.
Return and Exchange Period
At Areej Crafts, we are dedicated to ensuring your absolute satisfaction and take immense pride in offering distinctive handmade products. We are pleased to provide you with the option to return or exchange received merchandise within a maximum period of 7 days from the date of delivery. This timeframe does not apply to customized products or items manufactured pursuant to a special request.
Product Condition Requirements
To guarantee the approval of a return or exchange request, the product must be returned strictly in its original condition—unused, undamaged, devoid of any signs of wear or atypical odors, and inclusive of its complete original packaging and all accompanying accessories. The original invoice or order reference number must be appended upon submitting the request.
Excluded Products and Exceptions
In alignment with our commitment to product integrity and customer privacy, returns or exchanges are strictly prohibited in the following instances:
- Products that have been opened or utilized.
- Products that have sustained damage as a result of misuse.
- Customized or bespoke products designed to the client’s specifications, as these are manufactured exclusively for you.
- Perishable goods.
- Products wherein the original health or personal care packaging has been breached.
- Services, subsequent to the commencement of their execution.
- Digital products, following their download.
Request Submission Mechanism
To initiate a return or exchange, please contact us via email at [email protected] or through our unified contact number +966503792594. Kindly provide your order number, a detailed rationale for the return or exchange, clear photographic evidence of the product, and your contact details. Alternatively, requests may be submitted via your registered store account, subject to feature availability.
Shipping Fees and Liability
The allocation of shipping fees is determined by the underlying cause of the return or exchange:
- If the return is necessitated by a store error (e.g., receipt of an incorrect or defective product) or a manufacturing flaw, Areej Crafts shall bear full liability for all associated shipping costs.
- If the return or exchange is prompted by the customer's personal preference, devoid of any product defect, the customer shall bear all shipping fees incurred for the return and subsequent exchange.
Refund Method and Processing Time
Upon receipt of the returned product and verification of its compliance with our return prerequisites, Areej Crafts will remit the refunded amount via the original payment method utilized for the transaction. The refund processing duration spans from 5 to 14 business days post-inspection and validation of the product's integrity. Please note that the reflection of the funds in your bank statement may necessitate additional time, contingent upon your respective bank's internal policies.
Damaged or Incorrect Products
In the event you receive a damaged product or an item discrepant from your order, you must notify us immediately within a maximum timeframe of 24 to 48 hours from the date of delivery. Please append clear photographs delineating the damage or discrepancy. Following case verification, we will promptly facilitate an exchange for a pristine product or issue a full refund. Under these circumstances, Areej Crafts assumes full responsibility for all shipping expenditures.
Discounted Products and Promotional Offers
Merchandise procured during discount periods or special promotional campaigns remains subject to the aforementioned Return and Exchange Policy, unless explicitly stipulated otherwise within the specific offer terms. Conversely, products designated as "Final Clearance" are strictly non-returnable and non-exchangeable.
Incorporation of Terms and Conditions
This Return and Exchange Policy constitutes an integral component of the overarching Terms and Conditions of Areej Crafts. By executing a purchase on our platform, you implicitly consent to this policy alongside our comprehensive Terms and Conditions, accessible via our official website: .
Policy Applicability to the Arts and Crafts Sector
At Areej Crafts, we hold the artistic essence and authenticity of every crafted piece in the highest regard. Consequently, we wish to stipulate the following industry-specific conditions:
- Ready-Made Works: Pre-crafted, ready-made handmade products are eligible for return or exchange in accordance with the aforementioned conditions, provided they are securely retained within their original packaging.
- Customized Works: Products that are personalized, including those subjected to bespoke name engraving or custom design requests, are strictly ineligible for return or exchange once production has commenced or concluded, owing to their inherently personal and uniquely tailored nature.
- Transit-Related Damage: Should any handcrafted piece (whether ready-made or customized) incur damage during transit, you are required to contact us within 24 to 48 hours of receipt, providing photographic documentation of the sustained damage. We will execute the appropriate remedial measures—either via replacement or suitable compensation—commensurate with the specific circumstances of the case.